How much does it cost?
The first 21 days are FREE.
After that, prices start from £12.50 per week
There is no delivery or collection charge although we reserve the right to charge £25 admin fee for each failed collection attempts.
What happens at the end of the free trial?
A hire charge will be taken from your original method of payment weekly, monthly or quarterly depending on your chosen plan until you cancel. You can cancel at anytime just email us at firstname.lastname@example.org
If you’d rather send it back, no problem, we’ll arrange a time for collection and delivery back to us. You will need to notify us before your free trial period ends in order to avoid any subscription charges being taken from your account.
IMPORTANT INFORMATION: Please note that you must keep all original packaging in order to return your rental Tuffit to us and to avoid any charges for replacement packaging. It is your responsibility to ensure the Tuffit is packaged securely and safely before collection by our courier. We charge £26 to supply replacement packaging for return (£16 courier fee + £10 materials & administration).
Do I have to give a notice period if I want to give the Tuffit back?
No – there is no notice period.
Once the initial free trial period ends, you can continue to rent the Tuffit for as long as you like and cancel at any time. All we ask is that you give us 5 working days to arrange collection or delivery back to us.
We do not offer refunds if you choose to return the Tuffit before the end of any period you have already paid for.
Will the Tuffit I rent be brand new?
Not necessarily, we have a selection of rental Tuffits in circulation so it will probably have been used by someone else before you. Don’t worry though, every Tuffit is checked and inspected before being despatched to a new rental customer.
Will I get a discount if I like my hire Tuffit so much I decide to buy one to keep?
We offer 10% off to all customers who have paid for at least 1 month’s Tuffit hire after the 21 day free trial is finished.
Can I choose what colour Tuffit I rent?
When you place your order, if you have a preference in mind, please let us know in the order notes what you like and we’ll try to give you your first choice. However, we do have a limited number of rental units so this may not always be possible.
Where can I see the Terms & Conditions of Hire?
Click here for full T&Cs.